| Payment Terms and Conditions........... |
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This page covers our payment Terms and Conditions. Click on the items below to find out more.
The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company, who are acting on behalf of a fully-bonded ATOL holder. The conditions relating to a package are subject to the individual tour operator, with whom your holiday has been booked. This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times. In addition, for Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company is again acting as a booking agent. Your contract is once again subject to the conditions made by the individual supplier(s) with whom your requirements have been booked. Any booking made by you on our web site or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements. No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.
Scheduled Airline Tickets This type of ticket is not transferable under any circumstances, owing to strict IATA regulations. Name changes are not allowed on a booking even if the ticket is not yet issued. The following cancellation fees will apply to the ticket you have purchased: Before Ticketing
After Ticketing Please be advised that some tickets do carry a 100% cancellation fee. A change of departure date will be treated as a full cancellation, so the 100% cancellation fee, if appropriate, will apply. Cancellation fees on partially refundable airline tickets will start at £100, without a maximum total. Some airlines allow a change of return date for a fee. A partially used ticket has very little refund value. If you have not used parts of your tickets please contact us so that we can enquire as to whether a partial refund is applicable, less any relevant charges. Charter Airline Tickets This type of ticket may be transferable to another person, but will be subject to the tour operators' conditions. Please contact us as soon as possible to enable to advise you of what charges need to applied for such a change. Please be advised that we act as agents of the airlines and tour operators, you have to abide by their rules and conditions.
You, or any member of your party, may cancel your holiday at any time providing that it is done by the person who made the original booking and is communicated makes the cancellation to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.
NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. Insurance cover taken through The Company cannot be cancelled; premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges. In no case will we cancel your holiday less than 70 days before the scheduled departure date except for the reason of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard.
As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, and we will advise you should this indeed be the case. We cannot be responsible, under any circumstances, for you missing a flight due to lateness in check-in at the airport.
When you travel with an Airline, that carrier's conditions will apply. Some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months, or more, from the date of entry. We once again, are unable to accept any responsibility if you do not comply with these regulations. Travelling to the USA. Clients holding passports, marked "British Citizen", may enter the US on the waiver program. However, you should be aware that you may be refused entry on the following grounds; if you have a previous criminal condition, an infectious disease, have been previously deported, or have overstayed on a previous visit, or if your stay is over 90 days. For further information and assistance, please contact the American Embassy. Health May we draw to your attention the fact that it is your responsibility to check the various health requirements for the country you are visiting. Transit Even though you may not be able to leave the airport while in transit, some countries require you to be in possession of a visa for the country of transit. This does not apply to all passport holders. For further advice please contact the transit country's Embassy.
You can collect your travel documents from our office (Monday to Friday 9:30am - 5:00pm, and Saturday 9:30am - 4:00pm, excluding public holidays and other holidays we may be closed for). In view of heightened security in view of the tragic circumstances in New York, on September 11th 2001, a photo ID will be required before we can release the tickets to you. Should you wish for a third party to collect tickets and/or documents on your behalf, we will require written authority, by the passenger or lead passenger, together with their signature, advising us of who will be collecting from us. Once again, a photo ID for that person will be required. Once tickets and/or documents leave our office, The World of Transport Travel are unable to accept responsibility for any loss or damage whilst in transit. With respect to certain of our suppliers we will offer an alternative collection address (please see introduction pages for each section, or we can mail them to you by first class post, free of charge. The Company is unable to accept responsibility for documents lost or mislaid in normal, unregistered post. A charge of £10.00 (subject to any change, without prior notification) will be made for Special Delivery or Registered Mail, and on all bookings made for travel, departing within 14 days from when the reservation was made. In cases such as this, we will do all we can to arrange a Ticket on Departure if the cost is less, or arrange an Electronic Ticket, where carriers and local handling agents permit. It is imperative, in the case of Special Delivery or Registered Mail that your delivery address has someone able to sign for the tickets/travel documents. The Company, nor our suppliers, will accept any responsibility for non-delivery or late arrival, owing to this important fact.
We can arrange tickets on departure to most airports, however some airlines impose a charge for issuing such tickets. We will advise you of any applicable charges prior to your booking being accepted.
Although still in its infancy, the age of Electronic Ticketing is here. At the present time, United Airlines, American Airlines, US Airways, TAP - Air Portugal and British Airways offer this facility on discounted tickets, Most, but not all routes, are covered by this system, so we will gladly advise you if you need a paper ticket, at the time of confirmation. We do expect many more carriers to adopt this method of ticketing, and these airlines will be added to this section, as and when we are notified. When E-Ticketing can be arranged, no further charges will apply. You will no longer receive a paper ticket that you would normally be used to. Instead, you will receive your invoice showing the Airline booking locator. Take this information along to the airport and quote it at check-in, advising the agent that your reservation has been Electronically Ticketed. Your boarding pass will be issued and baggage checked in exactly the same way as before. Please keep the invoice with you at all times as you will need it each time you check-in.
If you would prefer us to dispatch your tickets and/or travel documents by courier, then we will be delighted to help. We currently use Federal Express and use their standard tariff. We will charge you the relevant cost, plus a £5 arrangement fee. It is imperative that you give a delivery address where there will be someone able to sign for the tickets/travel documents. The Company, nor our suppliers, will accept any responsibility for non-delivery or late arrival, owing to this important fact.
If you lose your paper tickets, it may be possible to reissue them for a fee. In some cases you may have to pay for a new ticket and wait for a refund from the relevant airline. We must inform you however, that this can take many months for a refund to be issued.
The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. In the event of a schedule change we shall endeavour to minimise the inconvenience you may experience. However, we cannot offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure regardless of carrier or even if that carrier advises you that reconfirmation in not necessary. Please check your travel documents carefully, the Company must be advised of any error within 24 hours of receipt.
These will be passed on to the relevant supplier but cannot be guaranteed by the Company.
Please not that we act as agents for the car hire providers we offer through our web site We do not debit your card at the time of booking, although the details are available to the service provider, via a secure server, who may take a deposit. Cancellation fees will apply unless optional cancellation protection is purchased, according to the terms and conditions of the provider. If you no longer require the reservation, please contact the service provider to cancel to avoid such cancellation charges. Should you be unable to present your car voucher(s) to our suppliers, you may be charged again for the services locally. However, we must point out that this may be at a higher cost than that quoted to you. In this event, we will attempt to liaise with the relevant supplier and try to obtain a refund for you. However, it must be stated that if a refund is forthcoming, we will only be able to refund you the amount you have paid us before departure, less an administrative fee of £25. In the event that you forget to take along your driving license, neither The Company nor any of our car hire suppliers will be able to offer a refund in any shape or form. It is therefore recommended that you ensure that you pack your license along with your tickets and other relevant documentation, and pack it in your carry-on hand luggage.
Should you be unable to present your accommodation voucher(s), where applicable, to our suppliers, you may be charged again for the services locally. However, we must point out that this may be at a higher cost than that quoted to you. In this event, we will attempt to liaise with the relevant supplier and try to obtain a refund for you. However, it must be stated that if a refund is forthcoming, we will only be able to refund you the amount you have paid us before departure, less an administrative fee of £25.
Surcharge The cost of your travel arrangements is subject to surcharges, providing the balance of payment has not already been made before the due date on your invoice, on the following items. Increase in transportation costs i.e. fuel, scheduled airfares and any other airline surcharge which form part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases. In this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the issue date printed on the invoice. The balance of the price of your holiday must be paid at least 70 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. If after confirmation has been issued, you wish to change to another holiday or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who made the booking. This must be accompanied by a payment of £25 to cover our administration costs. Further charges made by the tour operator(s), Airlines, etc., will be advised to you at that time. Alterations cannot be made within 14 days of departure and any such request for alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. All fares are subject to change, sometimes without advance notice. It is therefore in your own interest to finalise payment as soon as possible, as fares can only be guaranteed if full payment has been received.
If you have a problem during your holiday, please inform the relevant supplier (i.e. Hotel) and resort representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to:
You must give your original booking reference number and all other relevant information. We will pass these details on to the relevant tour operator, airline, etc., on your behalf, and assist you as best we can, in order to ensure that a satisfactory outcome is reached. It is part of this contract that you communicate any problem to the supplier of the services in question, via their local representative(s) in the resort, or destination. Please try to obtain a written report from the representative(s), to show that you complaint has been dealt with locally. You will need to include a copy of this with any correspondence you send to us.
Occasionally changes may be made, which the tour operator, Airlines, etc., reserve the right to do at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Flight timings and carriers in any of the brochure(s) you receive from our office are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, or cancelling your holiday and receiving a full refund on all monies paid, except for travel insurance. A major change is one that is made to your holiday arrangements before departure. This may involve the changing of your outbound or arrival airport, time of departure or return by more than 12 hours, offering accommodation of a lower standard for a whole or substantial part of your holiday. All other changes will be treated as minor changes.
The Company accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes or cancellation caused by "force majeure" events. These include circumstances outside our control, including but not limited by, war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.
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